Needs You
Overdue invoice follow-ups
Northwind Wholesale appears to dispute invoice #1028.
- Why Ziggyy stopped
- The balance in Stripe and the amount in the customer's reply don't match, and your rule sends disputed invoices to Finance before any reminder goes out.
- Evidence
- Stripe · invoice #1028$4,820 outstanding, 38 days overdue
- Gmail · customer reply, 24 Sep“We paid $870 on 2 Sep — the balance should be $3,950.”
- Stripe · payments$870 received 2 Sep, not applied to #1028
- Your ruleDisputed invoices go to Finance. No reminder is sent.
- Recommended
- Hold the reminder. Ask Finance to apply the $870 payment, then re-check the balance.
30 other overdue accounts need nothing from you.